Terms and Conditions
Coopers Stores Terms and Conditions of Sale
These terms and conditions do not affect your statutory rights.
All products are sold subject to availability from the manufacturers and may be withdrawn from sale at any time. If, for any reason, an appliance ordered is not available, customers will be offered an alternative model or given a full refund. We cannot be held liable for any loss as a result of a delivery delay.
We reserve the right to change any advertised prices at any time. The price you pay is the agreed at the point of order whether in person, by phone, fax or email or through the website. Should a price change after you have placed your order we will not adjust your order to the new price.
As a general rule we will inform customers if products on display will be used for delivery purposes but we reserve the right to use such items provided they are considered in good merchantable order and no specific mention of boxed supplies has been made on the invoice.
The purchase of RETRA 3 and 5 year extended warranties is agreed on the basis of accepting the RETRA terms and conditions of these policies which can be found xxxx on the website.
All appliances supplied are intended for domestic use in the UK only. We cannot be held liable for faults occurring in appliances fitted and used outside the UK or used for commercial purposes.
It is the customers’ sole responsibility to fulfil registration requirements in terms of promotional offers including extended guarantees/warranties.
Payment can be made by most major debit/credit cards, cash or cheque. Full payment must be made before delivery.. Orders paid by cheque will only be delivered after the cheque has been received and cleared. Legal title does not pass until full payment has been received.
Credit card details are recorded and verified through our secure server. Occasionally we may need to make contact to confirm details that may have been omitted or mistyped before the order can be accepted. When customers are paying by card, we may use certain information you have given us and also any received from credit reference agency checks. This helps to protect both you and us against fraudulent transactions. We will contact you if your payment details cannot be authorised for any reason and may invite you to pay by another method.
When placing your order over the phone or in store, you may be offered the choice of paying a deposit instead of pre-payment in full (e.g. for large orders or specialist items). This deposit is non-refundable should you choose to change the order after 7 days.
Storage of Pain for Goods
We will, if space in our warehouse permits, hold purchased items for up to 30 days. After this period we reserve the right to request immediate delivery to the agreed address. We also reserve the right to make a charge of £5 per week per item for storage beyond the 30 day period. Ownership of goods remaining in our warehouse for more than a year reverts to Coopers Stores.
Orders in excess of £200 include free delivery to the doorstep anywhere in BA1 and BA2 postcodes. Delivery outside these areas will be subject to a delivery charge agreed as part of the sale.
We reserve the right to deliver only to the registered address of the cardholder.
All appliances must be signed for on delivery.
We will wherever possible carry appliances inside but it is your responsibility to inform us at the point of sale of any factors which may affect ease of delivery including inter alia narrow doors, stairs, and steps or parking.
Where possible, and requested at point of sale, our staff will connect appliances to compatible plumbing and electrical services. We cannot be held liable for faulty connections. We will not be involved in any alterations or providing additional equipment of any kind especially involving carpentry or specialist electrician or plumbing expertise. This connection service will not be completed if we experience extreme difficulties.
Whilst we take pride and care when carrying out deliveries we will not be held liable for any accidental damage however caused.
We will remove your old appliance at the rate applicable at the time of ordering and undertaken on the basis of one for one at the time of delivering your new machine. This charge can vary from time to time as a result of current legislation and external forces.
We will do our best to deliver within the time agreed with you but cannot be held liable for delays dues to circumstances beyond our control. When a pre-arranged and agreed day has been given for delivery and that delivery fails due to there being no one at the address to sign for the goods, the customer may be liable to pay a failed delivery charge.
Where a delivery date cannot be fixed at point of sale we will contact you and provide a specific despatch date as soon as the goods are ready for delivery.
The customer is asked to closely inspect the goods upon delivery for any cosmetic defect before signing the delivery receipt. Damaged goods should not be accepted. We will return the rejected items to our warehouse and endeavour to replace them as soon as possible.
It is recommended that all customers should read the instruction booklets normally supplied by manufacturers before operating a new appliance. Often, problems that may initially seem like a fault can be rectified quickly and easily by referring to this documentation.
Customers should keep this receipt in case of need for future reference.
Purchases made by phone or on-line can be cancelled within 7 days. Provided that the goods can be returned unused and in the original packaging we will make a full refund less any delivery and collection charges. Refunds will normally be paid within 30 days of the cancellation date.
In the event of a new appliance we have supplied proving to be faulty within 30 days of purchase; we will if at all possible replace it immediately with the same product. If this is not possible we will offer alternative products and/or a refund. If faults occur after this period we do not normally offer a refund. In all cases of reported faults we reserve the right to inspect the appliance before replacement/refund.
We may change these Terms and Conditions from time to time. Any changes will take effect on the date they are posted onto the website and are freely available at any of our stores.